Pricing That Scales With Your Field Service Operation
On My Way is priced per technician, with an appointment-volume option for the largest operations — and it’s backed by a 35% call-deflection guarantee in 90 days. Tell us about your operation and we’ll tailor a quote.
Trusted on enterprise field service operations
Priced per technician, built for enterprise scale
On My Way uses a straightforward per-technician recurring fee, so your cost tracks the size of your field workforce — not a complex matrix of seats and modules. For the largest operations, an appointment-volume model is available instead.
Because On My Way is a customer-experience layer on top of your existing WFM, there’s no rip-and-replace and no platform migration — which keeps total cost of ownership low and payback fast.
A simple, predictable model that scales with your team.
Two ways to price
Per technician, or by appointment volume
Most operations are priced on a per-technician recurring fee — predictable, easy to forecast, and aligned to the size of your field team.
High-volume operations can instead be priced by appointment volume, which often works out more economical at scale. We’ll recommend whichever model is better value for your numbers.
Every plan includes the full customer-experience layer
Real-time tracking
Live technician location and a dynamic, traffic-aware ETA in the browser — no app to install.
Notifications engine
Automated, branded SMS and email across the whole appointment journey.
Self-service rebooking
Customers reschedule or cancel online, written straight back to your WFM.
Feedback & NPS
Point-of-service feedback capture with real-time detractor alerts.
Contact-centre view
Agents see exactly what the customer sees — no WFM licence required.
Analytics & ROI
A live metrics dashboard so you can prove payback in weeks, not months.
Every plan ships with the full analytics surface — track call deflection week-by-week.
The On My Way guarantee
35% fewer “where’s my technician?” calls in 90 days
We’re confident enough in the outcome to stand behind it: if On My Way doesn’t cut call volume by 35% within 90 days, Leadent keeps working at no extra cost until it does.
Book a demo →Enterprise-ready from day one
No hidden tiers for the essentials — the platform is built for enterprise field service out of the box.
WFM-agnostic
Runs on top of Oracle, SAP, IFS, ServiceMax, Salesforce FSL or Dynamics 365 — keep the WFM you have.
API-first integration
Connects to your scheduler via API, with no disruption to existing dispatch and work-order flows.
Rapid implementation
Typical go-live in 4–6 weeks, with a 6-week pilot option to prove value before you commit.
Security & compliance
SSO via Microsoft Entra ID, passcode protection and GDPR / Works Council compliance.
Branded as you
Every customer touchpoint — tracking page, SMS and email — is fully branded to your business.
Ongoing support
Backed by Leadent Digital’s field service specialists, from onboarding through optimisation.
Enterprise-grade from day one — same view for your customer and your contact centre.
How you get started
Book a demo
See On My Way running on top of a WFM like yours, with the metrics that matter to your operation.
Scope & quote
We map your technician count, appointment volume and WFM, then recommend the best-value pricing model.
Pilot or go live
Start with a 6-week pilot or move straight to rollout — typical go-live is 4–6 weeks.
Prove ROI
Watch call deflection, no-show reduction and engagement in the live dashboard from day one.
The numbers behind the price
On My Way is WFM-agnostic and runs on top of the largest field service platforms in production today. Across enterprise deployments the customer-experience layer delivers the outcomes below — the basis for the 35% guarantee.
53%
Bosch — ETA call reduction
38%
Foxtel — no-show reduction
19%
E.ON — first-time fix uplift
Frequently asked questions
How is On My Way priced?
A per-technician recurring fee for most operations, or an appointment-volume model for the largest ones. We recommend whichever is better value for your numbers.
Do you publish fixed tier prices?
Pricing is tailored to your technician count, appointment volume and WFM, so we provide a quote after a short scoping conversation — book a demo to get one.
Is there a setup or implementation fee?
Implementation is scoped per operation. Typical go-live is 4–6 weeks, and a 6-week pilot option lets you prove value first.
What’s the 35% guarantee?
If On My Way doesn’t reduce “where’s my technician?” call volume by 35% within 90 days, Leadent keeps working at no extra cost until it does.
Do we need to replace our WFM?
No. On My Way is a customer-experience layer that sits on top of your existing WFM via API — there’s no migration and no rip-and-replace.
Built for your industry
Get pricing tailored to your operation
Book a demo and we’ll scope the right model for your technician count and WFM — with a 35% call-deflection guarantee in 90 days.