How On My Way compares
Evaluating a field service customer portal? These side-by-side comparisons set out where On My Way fits against the alternatives — fairly, and with the proof points that matter.
Compared on enterprise field service operations
Pick the comparison that matches your evaluation.
On My Way is a WFM-agnostic customer-experience layer for enterprise field service — adding self-service rebooking, real-time tracking, notifications, NPS and a contact-centre view on top of any scheduler. The comparisons below show how it stacks up against the options teams most often weigh.
On My Way vs Localz
How the WFM-agnostic field-service specialist compares with the Salesforce-centric, Descartes-owned incumbent.
Read the comparison →vs built-in FSM portals
Why a dedicated customer portal beats the basic option bundled with your FSM.
Read the comparison →Build vs buy
An honest total-cost-of-ownership view of building your own notification system.
Read the comparison →
On My Way vs Glympse
Tracking is table stakes — how On My Way compares with a location-led tracking rival.
Read the comparison →Best customer portals 2026
A fair roundup of the leading field service customer portal options, and how to choose.
Read the guide →Adding a customer layer to your scheduler.
Already on a specific scheduler? These platform comparisons show how On My Way layers a dedicated customer experience on top of the native portal — without changing how you schedule.
vs Oracle Field Service
A dedicated customer layer for OFS, beyond the template-bound “Where Is My Technician”.
Read the comparison →
vs Salesforce Appointment Assistant
The field service customer layer for FSL — priced on the outcome, not on Salesforce seats.
Read the comparison →
vs IFS customer portal
A dedicated customer layer for IFS — self-service rebooking, branded comms and NPS on top of IFS scheduling.
Read the comparison →
vs Dynamics 365 Field Service
Full self-service beyond preview, single-resource native self-scheduling.
Read the comparison →
vs ServiceMax Engage
A link, not an app install — the customer-facing layer for residential service.
Read the comparison →
vs SAP Field Service Management
The customer layer for SAP FSM, without the BTP integration footprint.
Read the comparison →Field service vs last-mile
Why field service customer experience is not last-mile delivery tracking.
Read the explainer →What enterprise teams see
Customer-facing metrics measured against pre-On My Way baselines — using only each client’s own approved results.
53%
Bosch — ETA call reduction
38%
Foxtel — no-show reduction
19%
E.ON — first-time fix uplift
Secure and compliant by design
On My Way adds the customer layer over your existing scheduler — additive and API-first, never your system of record.
SSO via Microsoft Entra ID
Single sign-on for your internal teams, managed through your existing identity provider.
Passcode-protected views
Customer appointment pages are protected so only the right person sees the details.
Encrypted in transit
All data between On My Way, your scheduler and the customer is encrypted end to end.
ISO 27001
Built to ISO 27001 information-security standards — the badge customers see on the live tracking page.
GDPR & works-council ready
Data handling designed for EU deployments, including works-council and GDPR requirements.
No rip-and-replace
API-first and additive — your scheduling engine stays the single source of truth.
Frequently asked questions
How does On My Way compare to my FSM’s built-in portal?
Native FSM portals are usually basic look-ups bundled with one scheduler. On My Way is a dedicated, WFM-agnostic customer layer that adds self-service rebooking, branded comms, NPS and marketing on top of any scheduler.
Do I have to replace my scheduling system?
No. On My Way is WFM-agnostic and sits on top of Oracle Field Service, IFS, Salesforce FSL, SAP, Dynamics 365 or ServiceMax via API. Your dispatchers keep working exactly as they do today.
How is On My Way different from Localz or Glympse?
Both do real-time tracking; On My Way leads with self-service — rebooking into optimised slots, NPS per visit and a contact-centre view — on any WFM, backed by a 35% call-deflection guarantee.
What proof do you have at enterprise scale?
On My Way is live on enterprise field service operations including Bosch, Foxtel and E.ON, delivering a 53% reduction in ETA calls (Bosch), 38% fewer no-shows (Foxtel) and a 19% first-time-fix uplift (E.ON).
How long does it take to go live?
Typically 4–6 weeks, configured on top of your existing WFM with no disruption to dispatch — backed by a 35% call-deflection guarantee in 90 days.
Is it secure and GDPR-compliant?
Yes — SSO via Microsoft Entra ID, passcode-protected customer views, end-to-end encryption, ISO 27001, and GDPR and works-council-ready data handling.
The guarantee
Hit 35% call deflection in 90 days — or we work for free until you do.
Same system, same engineers, same work orders. We bolt On My Way on top, agree the deflection target with you, and if we do not hit it inside 90 days we keep working without fees until we do.
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