Built by field service specialists
On My Way is built by Leadent Digital — a UK pure-play field service specialist with more than 20 years of consulting and technology experience, and enterprise clients including Bosch, Foxtel and E.ON. We build the customer-experience layer field service has been missing.
Trusted across enterprise field service
Twenty-plus years inside enterprise field service operations — the people building OMW have run these jobs themselves.
A pure-play field service specialist — nothing else
Leadent began in 2002 as Leadent Solutions, a specialist field service consultancy. Leadent Digital was incorporated in 2018 to build software for the same market. Field service is not one of the things we do — it is the only thing we do.
Our work spans three pillars: business consulting on field operations, technology implementation of the leading workforce-management platforms, and our own software. We are most experienced with Oracle Field Service and IFS, and we work across every major WFM. That depth is what shapes On My Way.
The company is built on a simple idea we call “experts without the ego”: down-to-earth, business-focused work that lets the numbers do the talking rather than the pitch.
What we do
Three pillars, one specialism
Business consulting. Operational strategy, technology selection, culture change and our tried-and-tested Healthcheck — practical advice on improving field operations, delivered by people who have run them.
Technology implementation. Field service platforms implemented by consultants who understand the business process, not just the software. Deepest experience in Oracle Field Service and IFS.
Software & solutions. Our own applications — On My Way for last-mile customer communication, uBook for capacity-based appointment booking, and Field Analytics for operational insight.
Closing the customer-experience gap
Working inside enterprise field service operations for two decades, we kept seeing the same gap: powerful scheduling systems that did almost nothing for the customer’s experience of the appointment. The dispatch was optimised; the person waiting at home still had no idea when the engineer would arrive.
On My Way was built to close that gap — a WFM-agnostic layer that upgrades customer communication and self-service without touching the system underneath. Keep your WFM; upgrade your customer experience.
Built on what we learn from contact centres handling thousands of "where's my technician?" calls a day.
Experts without the ego
Field service is all we do
A pure-play specialist, not a generalist agency. Depth over breadth, on every engagement.
Proof over promises
We let the numbers do the talking — 53% fewer ETA calls at Bosch, 38% fewer no-shows at Foxtel, 19% better first-time fix at E.ON.
Keep what works
WFM-agnostic by design. We upgrade the customer experience without asking you to replatform.
Business-focused, hands-on
Down-to-earth consultants and developers who understand the operation, not just the technology.
Built to de-risk
A 35% call-deflection guarantee in 90 days, and go-live in 4–6 weeks — outcomes first.
Customer at the centre
Revolutionising field service one customer at a time — the experience is the product.
Proven on top of enterprise WFM
On My Way and Leadent’s consulting support household names across field service and utilities — from operations running hundreds of engineers to providers serving millions of households. The numbers below are drawn from live On My Way deployments.
53%
Bosch — ETA call reduction
38%
Foxtel — no-show reduction
19%
E.ON — first-time fix uplift
Outcomes measured the way customers do — every appointment, every NPS, every escalation.
“
Leadent’s in-depth review and improvement plan showed they understand not only the complex technical aspects but also the business — its needs and goals.
Director of Wholesale Services, enterprise water utility
A partner for the long term, not a one-off build
Leadent stays involved beyond go-live — the same specialists who implement your WFM support the customer-experience layer on top of it.
20+ years in field service
A specialist since 2002, with Leadent Digital incorporated in 2018 to build software for the market.
Oracle & IFS depth
Deepest implementation experience in Oracle Field Service and IFS, and coverage across every major WFM.
Three complementary pillars
Consulting, implementation and software under one roof — advice that connects to delivery.
UK-based, globally deployed
Headquartered in London, with On My Way running in the UK, Europe, Australia and North America.
Outcome-led commercials
A 35% call-deflection guarantee in 90 days puts our fee on the line.
GDPR & works-council ready
Enterprise security and compliance built in from the start.
Leadent Digital and On My Way: the essentials
- A UK pure-play field service specialist since 2002; Leadent Digital incorporated 2018.
- Three pillars: business consulting, technology implementation (Oracle, IFS) and software.
- On My Way is the WFM-agnostic customer-experience layer, proven at Bosch, Foxtel and E.ON.
- Mission: technology and consulting for outstanding field service.
Work with the specialists
Technology and consulting for outstanding field service.
See how On My Way and the Leadent team can upgrade your customer experience — on the WFM you already run.
Book a demo →Frequently asked questions
Who builds On My Way?
On My Way is built by Leadent Digital, a UK pure-play field service specialist. Leadent began in 2002 as Leadent Solutions and incorporated Leadent Digital in 2018 to build software for the field service market.
What does Leadent Digital do besides On My Way?
Leadent works across three pillars: business consulting on field operations, technology implementation of WFM platforms (with deepest experience in Oracle Field Service and IFS), and its own software — On My Way, uBook and Field Analytics.
Which WFM platforms does On My Way support?
On My Way is WFM-agnostic and runs on top of Oracle Field Service, IFS, SAP, Salesforce Field Service, Microsoft Dynamics 365 and ServiceMax, among others.
Which companies use On My Way?
On My Way supports enterprise field service operations including Bosch, Foxtel, E.ON, Brinks Home and Reliance Home Comfort, across HVAC, telecom, utilities and home security.
Where is Leadent Digital based?
Leadent Digital is headquartered in London, United Kingdom, and supports On My Way deployments in the UK, Europe, Australia and North America.
What results can we expect?
Published On My Way results include a 53% reduction in ETA calls at Bosch, a 38% reduction in no-shows at Foxtel and a 19% first-time-fix improvement at E.ON. On My Way is backed by a 35% call-deflection guarantee in 90 days.
Built for your industry
Work with us
See how On My Way and the Leadent team can upgrade your customer experience — on the WFM you already run, with a 35% call-deflection guarantee in 90 days.