On My Way vs Glympse: tracking is table stakes
Glympse is a strong real-time technician-tracking platform. But the reduction in calls and no-shows comes from letting customers change the appointment themselves — the self-service layer. On My Way leads with that, WFM-agnostic, and backs it with a 35% call-deflection guarantee.
Compared on enterprise field service operations
Live tracking plus the self-service layer that actually deflects calls.
Best-in-class tracking, or the full self-service layer?
Glympse (Glympse En Route / PRO) is an enterprise real-time location and ETA platform with marquee clients such as Comcast, Charter, Ford and GM, and integrations including Dynamics 365 and Salesforce. On the tracking dimension it is excellent — arguably best-in-class — and US-weighted in its client base.
On My Way is a WFM-agnostic customer-experience layer for enterprise field service. It does live tracking too, but leads with the self-service that drives the commercial outcome: rebooking into optimised slots, automated notifications, NPS on every visit, in-appointment marketing and a live contact-centre view, on top of any scheduler.
Both put a live ETA in front of customers with no app to install. The question is whether tracking alone is the goal, or whether you also want customers to reschedule, confirm and feed back themselves — the layer that deflects calls.
Where each tool is a strong fit
Where Glympse is strong
Best-in-class real-time technician location and ETA, with marquee US enterprise clients such as Comcast and Ford. If your priority is pure tracking accuracy, it is a serious option.
What they share
Both surface a live ETA and map to customers with no app to install, and both send day-of-service notifications. Tracking is table stakes for either.
Where On My Way is strong
The self-service layer — rebooking into optimised slots, NPS, marketing and a contact-centre view — across any WFM, with a 35% call-deflection guarantee in 90 days.
WFM-agnostic by design
Your WFM
Any WFM
Keeps doing scheduling, dispatch and work orders — unchanged.
Middleware
On My Way
Syncs appointments via API and surfaces a branded customer layer.
Your customers
Self-service & tracking
Live ETA, rebooking, notifications and feedback — no app to install.
On My Way vs Glympse: feature comparison
| Capability | Glympse | On My Way |
|---|---|---|
| Primary focus | Real-time location & ETA tracking | Field service appointment self-service & CX |
| Real-time technician tracking & ETA | Yes — arguably best-in-class | Yes — real-time, map-based |
| Day-of-service notifications (SMS/email) | Yes | Yes — branded, automated, two-way |
| Self-service rebooking into optimised slots | Not a core focus | Yes — optimised slots, writes back to WFM |
| NPS & feedback per visit | Limited | Yes — every work order |
| In-appointment marketing | Not a focus | Yes — promote plans & offers in-experience |
| Contact-centre agent view | Limited | Yes — same live status the customer sees |
| WFM-agnostic architecture | Integrations incl. Dynamics 365, Salesforce | Yes — any WFM (Oracle, IFS, Salesforce, SAP, D365, ServiceMax) |
| No app to install for customers | Yes — link-based | Yes — browser-based, passcode-protected link |
| Primary region | US-weighted | UK/EU enterprise and global |
| Enterprise references | Comcast, Charter, Ford, GM | Bosch, Foxtel, E.ON — field service |
| Time to deploy | Varies by scope | 4–6 weeks, configured on your WFM |
| Call-deflection guarantee | None published | 35% in 90 days, or we work free until hit |
Why self-service beats tracking alone
Tracking shows where the engineer is. It does not change the appointment.
A live ETA is valuable — but on its own it does not stop a no-show or remove the reason a customer calls. The call and the missed visit go away when the customer can reschedule into a better slot, confirm, or cancel themselves, and that change writes straight back to your scheduler.
That self-service layer is what On My Way leads with, on top of any WFM — so you get the tracking customers expect and the deflection your operation needs from one configured layer.
The field service experience On My Way is built around
Self-service rebooking
Customers move an appointment to a greener slot themselves — cutting no-shows and inbound calls, writing back to your WFM.
Real-time tracking & ETA
A live ETA and map so customers stop calling to ask where the engineer is.
Automated notifications
Branded SMS and email confirmations and reminders that lift attendance.
NPS & feedback
Capture satisfaction on every visit and route detractors to your team fast.
In-appointment marketing
Promote services, plans and offers inside the tracking experience customers open.
Contact-centre view
Agents see the same live status as the customer, deflecting “where is my engineer?” calls.
Switching on the self-service layer
Connect to your WFM
On My Way connects to your existing scheduler via API — appointments, work orders and technician status sync automatically. No rip-and-replace.
Configure your experience
Brand the customer tracker, set notification rules and rebooking windows, and choose exactly what data flows.
Go live in 4–6 weeks
Launch with live tracking and full self-service — backed by the 35% call-deflection guarantee.
Enterprise-ready, with zero disruption to your scheduler
On My Way reads from your WFM through its API and never becomes your system of record — your scheduler stays the source of truth.
SSO via Microsoft Entra ID
Single sign-on for your team, with role-based access to the On My Way console.
Passcode-protected access
Customer tracking links are passcode-protected, so appointment data stays private.
Encrypted in transit
All data moving between your WFM and On My Way is encrypted end to end.
GDPR & works-council ready
Built to meet GDPR and European works-council requirements out of the box.
No custom development
Integration is configuration, not construction — nothing bespoke to build or maintain.
API-first, zero disruption
Dispatchers keep working in your existing WFM exactly as they do today.
Proven on the largest field service operations in production.
On My Way runs on top of enterprise WFM platforms at scale. Across Bosch, Foxtel and E.ON deployments the customer-experience layer delivers the outcomes below — using only each client’s own approved results.
53%
Bosch — ETA call reduction
38%
Foxtel — no-show reduction
19%
E.ON — first-time fix uplift
“
We had tracking, but customers still called and still missed visits. Letting them rebook and confirm themselves — on top of our existing scheduler — is what actually moved the numbers.
Head of Field Service Operations, enterprise HVAC provider
The verdict in four lines
- Glympse is a strong, arguably best-in-class real-time tracking platform.
- Tracking is table stakes — it shows where the engineer is, but does not change the appointment.
- On My Way leads with the self-service layer (rebooking, NPS, marketing, contact-centre) across any WFM.
- Only On My Way backs the outcome with a 35% call-deflection guarantee in 90 days.
The On My Way guarantee
Hit 35% call deflection in 90 days — or we work for free until you do.
We are confident enough in the field service customer experience to put our fee on the line.
Book a demo →Frequently asked questions
What is the difference between On My Way and Glympse?
Glympse is an enterprise real-time location and ETA platform — arguably best-in-class on technician tracking, with clients such as Comcast and Ford. On My Way is a WFM-agnostic field service customer self-service layer: it does live tracking too, then adds the parts that actually deflect calls — self-service rebooking into optimised slots, NPS per visit, in-appointment marketing and a contact-centre view — on top of any scheduler.
Is Glympse a field service tool?
Glympse is a real-time location platform used across field service and adjacent sectors, strong on technician location and ETA. Its centre of gravity is tracking; the appointment self-service layer is lighter than a dedicated field service CX product.
Does On My Way do real-time tracking too?
Yes. Live ETA and map-based tracking are core to On My Way. The difference is what sits around the tracking: self-service rebooking, notifications, NPS and a contact-centre view, all WFM-agnostic.
Why does self-service matter more than tracking alone?
Tracking tells a customer where the engineer is; it does not stop a no-show or an inbound call. The bigger reduction in calls and no-shows comes from letting customers reschedule or confirm the appointment themselves — the self-service layer On My Way leads with.
Does On My Way work with our scheduler?
Yes. On My Way is WFM-agnostic and connects to Oracle Field Service, IFS, Salesforce FSL, SAP, Dynamics 365 or ServiceMax via API — no rip-and-replace.
What proof do you have at enterprise scale?
On My Way is live on enterprise field service operations including Bosch, Foxtel and E.ON, delivering results such as a 53% reduction in ETA calls (Bosch), 38% fewer no-shows (Foxtel) and a 19% first-time-fix uplift (E.ON).
How long does it take to go live?
Typically 4–6 weeks, configured on top of your existing WFM with no disruption to dispatch — backed by a 35% call-deflection guarantee in 90 days.
See the self-service layer in action
Compare On My Way against a tracking-only setup — live tracking plus self-service rebooking, NPS and a contact-centre view, on whatever WFM you run.